My Med Gear Terms & Conditions and Privacy Policy (POPIA Compliant)

1. Introduction

This website can be accessed at www.mymedgear.co.za, related mobi-sites and software applications (the “Website”). These Terms and Conditions govern the ordering, sale, and delivery of goods, and the use of the Website.
By using the Website, you acknowledge that you have read and agree to be bound by these Terms and Conditions.

2. Important Notice

  • These Terms apply to consumers under the Consumer Protection Act (CPA), 68 of 2008.
  • Certain clauses may limit liability or create obligations for you.
  • If you do not understand any provision, please contact My Med Gear for clarification before continuing.

3. Returns Policy

  • Products may be returned within 5 days of purchase if unused, unworn, and undamaged.
  • No returns on embroidered or customized items.
  • Due to health and safety (COVID-19 and other diseases), used items cannot be returned.
  • Refunds will be processed within 7 working days of approval.

4. Registration & Use of Website

  • Users must register with a unique username and password.
  • You are responsible for safeguarding login details.
  • Users under 18 require parental/guardian consent.
  • Unauthorized use of accounts remains the responsibility of the registered user.

5. Sales & Stock Availability

  • Orders are only confirmed once goods are delivered or collected.
  • Stock is limited and subject to change without notice.
  • Refunds will be issued if goods are unavailable.

6. Payment

  • Secure online payment facilities are provided.
  • Accepted methods: debit/credit card, EFT, Instant EFT, COD (where applicable), vouchers.
  • Payments must be authorized before delivery.

7. Delivery

  • Delivery via courier or self-collection.
  • Orders delivered within 30 days of payment.
  • Risk transfers once goods are delivered to the nominated address.

8. Errors

  • My Med Gear strives for accuracy but is not liable for minor errors.
  • Incorrect pricing will be refunded.

9. Gift Vouchers, Coupons & Bundle Deals

  • Gift vouchers valid for 3 years (purchased) or as stated (promotional).
  • Coupons are single-use and subject to campaign rules.
  • Bundle deal refunds are proportional to discounted item value.

10. Privacy Policy (POPIA Compliant)

We respect your privacy and comply with the Protection of Personal Information Act (POPIA), No. 4 of 2013.

Information Collected:

  • Name, surname, email, physical address, mobile number, date of birth.
  • Browsing data, IP address, cookies.

Use of Information:

  • To process orders and deliveries.
  • To communicate promotions (opt-out available).
  • To improve website functionality.

Sharing of Information:

  • With employees, service providers (couriers, payment processors, IT support).
  • With legal authorities when required.
  • With affiliates/partners for marketing (opt-out available).

Security:

  • Technical and organizational measures (SSL, encryption, access controls).
  • Breach notifications will be issued promptly.

Your Rights:

  • Access, correction, deletion of personal data.
  • Opt-out of marketing communications.
  • Lodge complaints with the Information Regulator of South Africa.

Cookies:

  • Used to improve browsing and personalize advertising.
  • You may disable cookies, but some features may not function.

11. Changes to Terms

  • Terms may be updated at any time.
  • Continued use of the Website constitutes acceptance of changes.

12. Electronic Communication

  • By using the Website, you consent to electronic communication in line with this Privacy Policy.

13. Ownership & Copyright

  • All content is protected by copyright and trademark law.
  • No rights are transferred to users.

14. Disclaimer

  • Website use is at your own risk.
  • My Med Gear is not liable for damages unless due to gross negligence.
  • Products may carry manufacturer warranties.

15. Limitation of Liability

  • My Med Gear is not liable for direct or indirect damages from website use.
  • Users indemnify My Med Gear against third-party claims.

16. Availability & Termination

  • Website availability may be interrupted for maintenance.
  • Fraudulent activity may result in account suspension or blacklisting.

17. Governing Law & Jurisdiction

  • Governed by South African law.
  • Disputes fall under South African courts.

18. Notices

  • Legal address: 327 Heliodor Street, Laudium, 0037.
  • Notices accepted via hand delivery, registered post, fax, or email.

19. Company Information (ECT Act)

  • Full name: My Med Gear (Pty) Ltd
  • Registration number: [Insert Company Registration Number]
  • VAT number: [Insert VAT Number]
  • Address: 327 Heliodor Street, Laudium, 0037
  • Phone: +27 66 223 4505
  • Email: admin@mymedgear.co.za

20. General

  • Entire agreement between you and My Med Gear.
  • No variation unless in writing.
  • Invalid clauses do not affect the remainder.
  • Force majeure clause: My Med Gear is not liable for delays caused by events beyond its control (e.g., strikes, pandemics, natural disasters).